Shipping Policy Information
Shipping Policy
Delivery & Fulfillment Information
Order Processing
Most orders are prepared and dispatched within five business days after payment has been successfully confirmed.
Once shipped, delivery generally requires approximately 10–20 business days depending on destination, carrier operations, and transportation conditions.
Delivery estimates may be affected by:
• Customs inspections and clearance procedures
• Transportation delays within the carrier network
• Severe weather conditions or operational disruptions
We appreciate your understanding if delays occur beyond our control.
Shipment Tracking
Tracking information will be emailed automatically after your order has been dispatched.
Customers may monitor shipment progress through standard parcel tracking platforms.
For assistance, please contact:
Email: service@xenoriia.com
Shipping Charges
A flat international shipping fee of $2.99 USD applies to all orders.
Delivery Availability
We currently offer international shipping to most regions worldwide.
If shipping restrictions prevent delivery to your location, we will contact you and discuss alternative arrangements.
Email: service@xenoriia.com
Address Changes
Shipping address updates must be requested before 11:00 PM (PDT, GMT -7) on the date the order is placed.
After processing begins, modifications may no longer be possible.
Email: service@xenoriia.com
Billing & Delivery Addresses
The delivery address may differ from the billing address provided during checkout.
Processing Schedule
Orders are processed Monday through Friday, excluding public holidays.
Orders submitted during weekends are generally handled on the next business day.
Fulfillment Locations
Products may be shipped from regional warehouses based on stock availability.
Some items may be fulfilled directly from facilities located in the United States, Canada, or Australia.
Customer Support
For shipping assistance, tracking questions, or delivery inquiries:
Email: service@xenoriia.com